最新の1Z0-1038-21問題集で試験を準備する

Oracle 1Z0-1038-21 試験概要:

Oracle 1Z0-1038-21 試験シラバストピック:

Oracle Service Center 2021 Implementation Essentials 認定 1Z0-1038-21 試験問題：

問題 #1

Which four statements are true about reports?

A. The owner of a report remains the same even if the report is imported by some other user.
B. Reports are not common across the interface.
C. Reports must be exportedmanually in all interfaces.
D. After a report is published, the report data remains unchanged even as the knowledge baseis updated.
E. Reports are shared between interfaces.
F. Published reports can be modified.
G. All the permissions from an imported report remain unchanged after an export.

問題 #2

A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for follow up:#120728-000001 A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it." Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)

A. Run a message base report and search for the text string you want to change.
B. Submit an incident to customer care.
C. Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
D. Look for the message in the receipt email body.

問題 #3

Your customer wants to set a disposition and add a specific standard text item automatically based on a given endpoint within the guided assistant path info response thread. Which two steps are required to complete this request?

A. Use Agent Workflow to populate the disposition and the standard text based on the named event in the guide.
B. Use Agent Workspace rule to populate the standard text to the message thread and set the disposition when the named event is fired.
C. Use an Incident Business rule to fire a named event and populate the standard text into the message thread.
D. Create a named event to file each end point of the guide.
E. Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the disposition field required in the incident workplace.

問題 #4

A customer is trying to import a report when the following error occurs:
"The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been modified." Which two options will resolve this error?

A. Reduce the picture scale of the report.
B. Update the hash value to match the hash declared at the end of the file.
C. Check if the exported file was generated by a product version that is older than the existing product version.
D. Check the customized regional and language settings of your workstation or personal computer.

問題 #5

Your customer has designed a guideto explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A. Broadcast survey
B. Polling survey
C. Website link survey
D. Transactional survey in rules

解説：