最新の1Z0-1064-21問題集で試験を準備する

Which two options are true about role synchronization for Digital Customer Service (DCS)?

• A. is real time
• B. is required for every DCS instance
• C. also synchronizes userIDs and passwords between DCS and Engagement Cloud
• D. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)

Which statement is correct when describing the process of adding assignment rules from Service Setup?

• A. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save andpublish.
• B. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditionsand actions, save and close.
• C. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
• D. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.

When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

• A. 3,2,4,1
• B. 2,4,3,1
• C. 1,2,3,4
• D. 1,3,2,4

Your customer is asking for amodification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

• A. Manage Service Request Products
• B. Manage Service Request Resolutions
• C. Manage Service Request Severities
• D. Manage Service Request Status Values
• E. Manage Service Request Queue
• F. Manage Service Request Categories

Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

• A. Do not choose any optional criteria columns.
• B. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
• C. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by
  7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
• D. Choose all optional result columns.