最新の1Z0-465問題集で試験を準備する

Your customer has requested a workflow with the following requirements:
-All workflows have a return event that allows users to exit the workflow -Every return event leads to a wrap up script that is positioned just before the incident workspace -Every exit takes the agent to the incident workspace -There is a "return to script" button on the workspace to take the agent to a workspace listing all
available scripts.
Identify the requirement that could not be met.

• A. The workflow must take the agent to an incident workspace to finish their work.
• B. The workflow must allow the agent to restart the workflow from the ending Initial workspace.
• C. The agent can exit any script in the workflow, go to the workspace, and return to the script page that they originally left from.
• D. There must be a single script that all agents see to finish their conversation with the end customer.

Your customer has five active agents, one agent profile, three products, and three incident queues (queue1, queue2, and queue3).
Their incidents are directed to each queue based on their three products.
Each product is assigned a unique queue.
The priority of queue to be worked are queue 1, queue2, and queue3.
Identify which two items will solve this problem.

• A. Change the full policy for the agent profile to manual and instruct at least one of the agents to pull queue3.
• B. Create an escalation rule for the agent profile to "First Due".
• C. Change the pull policy for the agent profile to ""First Due.
• D. Create a new agent profile that has a reverse queue order and assign at least one agent to the new profile.

You are updating the "Salesman" profile in a site where a new custom object has been created called CO.Salesman.
Your customer has requested their salesman to update record in this custom object.
What two settings in the "Salesmen" profile have to be updated to allow them access?

• A. Update the workspace for Opportunities.
• B. Add a workspace for the Salesmen custom object.
• C. Custom Objects Tab: select the Read check box for package Name "CO" and object Name "Salesman".
• D. Contacts Tab: Select the Edit check box for Sales.
• E. Custom Objects Tab: select the update check box for package Name "CO" and object name "Salesmen"
• F. Service Tab: select the Add/Edit check box for incidents.
• G. Sales Tab: select the Edit check box opportunities.

Your customer has asked you to create a report that will need to be sent to the executive management.
None of the receipts of this report has access to the system, and the same monthly report should be delivered to all recipients.
The management team frequently changes and your customer does not want to alter the report schedule after configuration.
After creating the report what two additional steps need to be taken?

• A. Upgrade the permissions for the report to include the executive team.
• B. Create a dashboard for the report.
• C. Send a notification to the execution team that the report is available.
• D. Set the up staff accounts for the executive team.
• E. Create and add the distribution list to the schedule.
• F. Create a schedule record for the report.

Your customer has created a new script and has deployed it to the agents in their call center within their incident workflow.
They have noticed an issue that all of their agents cannot end the script of the places that were designed to.
Identity the two reasons for this.

• A. There are no return events listed in the incident workflow for the script to use.
• B. There are no script beginning and ending buttons enabled for the script pages.
• C. The agents cannot get to the pages where they can end the script.
• D. There are no exit or finished events being triggered on the script pages.