Apple Mac Service Certification 認定 9L0-012 試験問題:

1. William states that the Ethernet ports do not function on his Mac Pro (Mid 2012) when plugged into the network at his office. He demonstrated that he knows how to connect Ethernet cables and was able to connect to the Internet on your known-good Ethernet network. You ran MRI and and the computer passed all tests when run using either Ethernet port. What question should you ask the customer next?

A) Did you change the default network settings?
B) How did you damage your Ethernet cable at the office?
C) Have you installed all system software and firmware updates?
D) Are any other computers able to connect to Ethernet at the office?

2. Examine the image.

Why is it important to remove the two depicted screws when replacing the hard drive in a MacBook Pro (15-inch, Mid 2012)?

A) You will damage the logic board if you do not remove these screws.
B) You will prevent strain on the hard drive flex cable by removing them.
C) You cannot remove the connector on the hard drive if you do not remove these screws.
D) You cannot remove the battery cable with these screws installed.

3. Which of the following tools should be run after using the Trackpad Keyboard Mapper tool to verify that a keyboard language has been programmed on a MacBook Air (Early 2014)?

A) Apple Diagnostics
B) Mac Resource Inspector (MRI)
C) Apple Service Diagnostics (ASD)
D) Trackpad Diagnostics

4. How often should the ESD mat be cleaned?

A) Every few years
B) Once a week
C) Once a month
D) Once a year

5. Which of the following 27-inch Apple Thunderbolt Display features is NOT available on the 27-inch Apple LED Cinema Display?

A) Built-in 2.1 speaker system
B) Kensington security slot
C) Gigabit Ethernet port
D) Mag Safe cable (85W)

質問と回答：