最新のL5M9問題集で試験を準備する

CIPS L5M9 試験概要:

CIPS L5M9 試験シラバストピック:

CIPS Operations Management 認定 L5M9 試験問題：

1. Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 6?

A) business process criteria
B) learning and growth criteria
C) finance criteria
D) customer criteria

2. Managing the supply chain, inventory and the implementation of Lean processes fall under which category of activity of the Operational Process?

A) developing
B) delivery
C) directing
D) designing

3. Building redundancy into operational procedures increases what for an organisation? Select TWO

A) costs
B) risk
C) customer satisfaction
D) reliability

4. When quality is used as a foundation to build improvements in other areas such as dependability, what is this theory known as?

A) bridge theory
B) sand cone theory
C) brick-laying theory
D) wave theory

5. A company should aim to achieve all its performance objectives at the same time to ensure success. Is this TRUE?

A) yes- focusing on all objectives simultaneously is the only way to achieve a higher profit and market share
B) yes- a company should focus on all criteria at each stage of the product lifecycle
C) no- companies should select which objectives should take precedent over others depending on the focus of the organisation at that time
D) no- companies should set performance criteria each month and this may change depending on market conditions

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