最新の6201-1問題集で試験を準備する

Avaya 6201-1 試験概要:

Avaya 6201-1 試験シラバストピック:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation 認定 6201-1 試験問題：

1. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: external
B) Measured: both
C) Measured: survivable
D) Measured: internal

2. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) BCMS will not collect data if the link to the CMS is down.
B) BCMS holds data longer than CMS
C) CMS records the call at the start of the call, and BCMS records the calf at the end
D) BCMS records the call at the start of the call, and CMS records the call at the end.

3. Which three are settings for Vector Variables? (Choose three)

A) Action
B) Assignment
C) Stop Position
D) Scope
E) Length

4. A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?

A) VDN counted calls
B) expected Wait Time (EWT)
C) Activate on oldest call waiting
D) Target service level

5. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Skill
B) Vector
C) Split
D) Agent

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