最新のHD0-100問題集で試験を準備する

HDI HD0-100 試験概要:

HDI HD0-100 試験シラバストピック:

HDI Help Desk Analyst (HDA) 認定 HD0-100 試験問題：

1. What is inductive reasoning?

A) Reasoning based on intuition and process of elimination
B) Reasoning based on analysis and experience
C) Reasoning based on logical and analysis
D) Reasoning based on experience and intuition

2. A customer calls with a printing problem. You start the troubleshooting process by asking some simple questions. The customer admits that this is his first time using a computer. Which three questions should be used to obtain necessary information to solve the problem? (Choose three.)

A) Ask the customer if he is the only one who can print to this server
B) Ask the customer if he has experienced any problems recently with any other applications
C) Guide the customer through checking the printer connection and making sure the power is turned on Not C: It is the first time the customer is using the application.
D) Ask the customer if a start button or disk icon appears on the screen

3. Which three media can be used to conduct surveys? (Choose three.)

A) The Internet
B) E-mail
C) Personal interviews
D) A suggestion box

4. What is a key benefit of establishing effective inter-departmental relationship?

A) Rapport among organization members is established
B) Recognition of individual department efforts is not required
C) Management involvement is separate from individual involvement
D) Diversity of skill sets is minimized

5. Which two organizational characteristics are typically found in a supportive workplace environment? (Choose two.)

A) High employee morale
B) High adherence to policies
C) Low employee morale
D) Low superior-subordinate interaction

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