Nokia SDM Certification - CARE 認定 SDM_2002001040 試験問題:

1. Who is the person responsible for following up on case handling?

A) Customer Performance Manager (CpFM).
B) Care Program Manager.
C) Care Technical Manager.
D) Care Program Coordinator.

2. What is an additional possible use of a well made Care Plan?

A) It could substitute the contract in disputes with the customer after the serious outage.
B) It can be used as a template for NI Project Plan creation.
C) It could be used to facilitate financial forecasting and to consolidate price information.
D) It could serve as an induction document, helping to introduce new Care Team Members.

3. A customer is planning a change to new NSN solutions/technologies. The customer wants to maximise the return on their existing investment in their mature network. What Care services are appropriate in this case?

A) Active Software Support (ASWS).
B) Spare Part Management (SPM).
C) Expert Support services.
D) HWS and/or SWS Life Extender.

4. A customer is experiencing problems with element stability. What is the appropriate Care service to offer in this case?

A) Software Maintenance.
B) Spare Part Management.
C) HWS or SWS Life Extender.
D) Care SWS preventive services or Active Software Support (ASWS).

5. What is the MOST essential information (apart from the tender document), needed by HWS Managers to properly support a Customer RFQ?

A) Detailed information on NSN HWS setup in another customer in the same country.
B) Detailed information about existing Customer Logistic structure, including the number of warehouses and depots available.
C) Forecasted Network deployment, with a list of Network Elements proposed and related detailed configuration.
D) Current services provided to the Customer by competitors, together with related prices.

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