Nokia SDM Certification - CARE 認定 SDM_2002001040 試験問題:

1. A customer contract contains 3rd party installed base. Who needs to be contacted to arrange back to back 3rd party contract?

A) Care 3rd Party Management.
B) CT Logistics.
C) CT Head.
D) CaPM arranges directly with the local supplier.

2. What should be done when the LE differs from the Actuals?

A) Sales must be wrongly estimated. So check the sales estimation.
B) All of the inputs need to be verified. Either cost or sales (or both) were incorrectly estimated.
C) Do nothing. In 80% of the cases, the fluctuations balance out in the following period.
D) Costs must be wrongly estimated. So check the costs estimation.

3. What standard response times for trouble resolution and technical query should be proposed to a new customer?

A) Response times which are defined in a Service Level Agreement between Care Services and Business Unit / Product Line.
B) Customer requirements.
C) Response times which are defined in the global Care Contract Template.
D) Response times in other CTs in the same country.

4. What needs to be done if a 3rd Party Service Contract is due to expire?

A) Care Program Manager should contact the 3rd Party Service Manager and supplier representatives to renew the contract.
B) Care Program Manager should inform the Customer to renew the contract directly with the supplier.
C) The Care Program Manager should inform the Service Engagement Manager.
D) Care Program Manger should inform Product Line.

5. The following action must take place if NSN are not SOX Compliant:

A) NSN will be fined 2.5 times the annual value of the contract.
B) A new Contract signed and Customer Purchase Order issued as soon as possible.
C) We must receive a Customer Purchase Order within 5 working days.
D) CT Head will be dismissed from NSN with 30 days notice.

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